TERMS & CONDITIONS OF CARRIAGE
KINDLY NOTE THAT YOU MAY CONTINUE TO WEAR A FACE COVERING IF YOU CHOOSE TO THANK YOU
1. Kindly note that all seats are to be booked prior to days of travel. All payments must be made in advance whereupon a receipt shall be issued. If any trip is non operational by us then funds shall be returned to or transferred as instructed by the customer. Please note that Travel Now cards are not accepted on private hire/day trips.
2. The Company and it's Drivers reserve the right to refuse travel on any Company vehicles, to any person/s who would appear to be under the influence of drugs/alcohol/other substances effecting their behaviour. If customers do not present themselves or act in an appropriate manner in a public area they may be asked to leave the vehicle for health & safety reasons to protect the passengers an staff on board.
3. The Company shall not be responsible for any personal items or possessions that are carried by persons onto our vehicles. Any left items that are received, not perishable, may be stored at the depot for collection.
4. The carriage of Guide Dogs is, of course, permitted but restricted to 1 per vehicle.
5. It may not always be possible to carry WheelChairs/Walking Aids/Strollers/Prams etc due to limited space/accessibility. Kindly check with our office prior to making a booking informing us of your requirements.
6. Personal hygiene must not be intrusive to any passengers or staff on board the vehicle. Which includes but is not limited to soiled clothing/footwear. If odour is severely apparent it may become necessary to reject travel, please do not take offence but kindly ensure compliance.
7. All Customers are asked that they must not cause offence or harm to any staff or other passengers, be it physical or verbal. Anyone found not adhering to this rule will be asked to leave the vehicle or may be ejected usind reasonable force via the Police/authorities as necessary.
8. We ask all Customers to be extremely vigilant at all times when on or around our vehicles. In the interest of Healthy and Safety and Security please report any anomalies to the driver and/or the office. Or in the event of an emergency dial 999. or 112
9. We do not carry hazardous materials on board, which includes but is not limited to flammable/odorous substances such as paint/petrol etc.
10. Any complaints or comments, regarding your journey/staff please direct these to our office via telephone communication. If after this you are unsatisfied with the result then please put your complaint/comment please put this in writing within one week of the date of your journey to which we will endeavour to reach a satisfactory reply within 1 month. Your statutory rights are not affected.
11.The Company reserve the right to alter or adapt any journey/route/destination as necessary in compliance with road works/weather/force majeure.
12. Kindly note that the vehicles used may vary, some may include a maximum of 1-5 entry steps into the vehicle, all passengers must be able to board the vehicle unaided or booking will not be accepted.